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9 octobre 2015

Postal Turnover Increases, Service Delivery Improves

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Postal services in Cameroon have reportedly been improving in the past five years, thanks to reforms.

Users of Cameroon’s postal services are quick to testify. Some of them met at three different Campost regional offices in downtown Yaounde on October 7, 2015, were unanimous that gone are the days when fear gripped clients due to the non-delivery of mail with some of them pilfered. Government has invested over FCFA 32 billion in computerising the country’s postal services, sources at the Hotel de Ville, Yaounde Branch of Campost, told Cameroon Tribune.

They explained that the huge investment have ushered in faster service delivery with customers able to send and retrieve mail in the shortest possible time. “Delays as well as the phenomenon of misplaced documents have reduced to nought,” Nsangou Chouaibou, Head of Section for the Distribution of Mail at the EMS Campost Branch office said. He revealed that mail that was delivered in a week now reach recipients in a day.

Mail Traceability

Computerising the sytem means sharing responsibility in case of any lapses. Campost staff seem to have understood that the submission and dispatching of any mail is carefully monitored, with sanctions ready to fall on anybody who mishandles a mail. The Campost portal has made it possible for users to monitor the movement of their mail, an innovation, which is seemingly paying off. “Mail that are not delivered are brought back and the senders informed to withdraw,” said Nsangou Chouaibou. 

Business Turnover

The General Manager of the Cameroon Postal Services, Campost, Fréderic Fenni, in a press conference in Yaounde on October 7, 2015, in prelude to the World Post Day, revealed that the skies were bright for the sector. The company’s 250 contact points have since the computerisation of the system offered substantial business deals with e-commerce and the Express Mail Service topping the chart.

Without giving details, Fréderic Fenni disclosed that the company’s business turnover increased by 10 per cent in 2015. The ownership of accounts by clients has risen to 65 per cent. Over 15 contracts have been signed for the protection of mails. On the international scale, express mail delivery has increased by 25 per cent.

Fréderic Fenni also revealed that the computerisation of the country’s postal services has led to the signing of five contracts in six months for electronic businesses and the collection of 5,300 mail, representing a 17 per cent flow in express mail delivery. Without wanting to disclose perfromance figures for 2014, Campost officials insist that service delivery and quality as well as business turnover are on a steady increase in 2015.

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